We are proud to offer you the highest quality dog ​​accessories and to demonstrate our confidence in our products, we offer an exceptional two-year warranty . This guarantee is our commitment to total customer satisfaction and demonstrates our confidence in the durability of our products.

Warranty Conditions

The two-year warranty covers any manufacturing defects that may arise within two years of purchasing your dog accessory. If you notice a defect during this period, please contact us immediately.

How to Claim the Warranty

If your dog accessory has defects, please contact us by email at contact@melissafendrichcreations.fr providing the following information:

1. Order number
2. Detailed description of the defect
3. Photos of the defective product

Once we have received this information, we will review your request and contact you as soon as possible.

Repair or Replacement

If the defect is confirmed to be within warranty, we will provide you with instructions for returning the defective product to us. We undertake to repair the accessory wherever possible. If repair is not feasible, we will replace the defective product with a new product , at no additional cost to you. If the product is no longer in stock, we will generate a credit note covering the total amount of the defective item.

Warranty Limitations

It is important to note that the warranty only covers manufacturing defects . It does not apply to damage caused by improper use, negligence or any willful act on the part of the owner of the accessory. Damage caused by extreme environmental conditions is not covered by warranty.

Our goal is to provide you with exceptional dog accessories that improve your pet's life. We're here to support your shopping experience, and our two-year warranty is proof of our commitment to quality and customer satisfaction.

Thank you for trusting our products. If you have any questions or concerns, please do not hesitate to contact us.

Sincerely,

Mélissa Fendrich, founder of Mélissa Fendrich Créations