What are the shipping times for your products?

We take 2-4 days to process and ship your order (excluding custom orders) then it takes about 48 hours to receive it at your home (average carrier time).

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our workshop is located in Metz, France. All products start from there.

Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and ask us via email at contact@melissafendrichcreations.fr

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@melissafendrichcreations.fr and we will send you a similar replacement item as soon as possible.

Where are you located?

In Metz, France.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help in tracking your package or would like to inquire about it, please contact us by email at the following address: contact@melissafendrichcreations.fr

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. or custom made. For more information, please read more about our refund policy refund policy link